FREIGHT OVERVIEW
Please know that our company takes great pride and care with our packaging and all items leave our facility in perfect condition. Very rarely does freight damage occur, but as a buyer you should be aware of standard freight industry practices for your protection. We recognize other parties, including co-workers or front desk receptionists, might sign for your shipment so please make them aware of these policies as well.
All bumpers leaving our dock are packaged for protection and shipped on custom made, over-sized pallets. Packaging includes multiple layers of stretch wrap, cardboard, foam wrapping, foam absorber pads, and outer cardboard wrapping. Due to the size and weight of most items we almost always ship via 18-wheeler. We use several top-rated national freight carriers, and typically try to arrange the lowest priced freight available, passing our volume discount on to you to save you money.
If your shipment has damage, please immediately REFUSE the shipment.
Do not sign or accept a damaged shipment.
Bodyguard will only process damage claims and repairs for items returned to us.
If you sign for the shipment, you are accepting all liability and any damages become YOUR responsibility to repair. Bodyguard will NOT file a freight claim on your behalf if you accept the shipment, regardless if damage is noted on the delivery receipt.
INSPECTION PROCESS
Do NOT blindly sign for a shipment without inspecting it. As a buyer, you have every right to a full inspection of the freight while the driver waits. Please take 5-10 minutes to fully inspect the shipment with the driver present—do not let the driver leave until you have proper documentation. You are allowed a few minutes of free inspection time—do not let a freight driver tell you otherwise or force you to sign the receipt without inspecting the shipment. When anyone signs for the shipment in “good” condition, you are releasing the freight carrier from all liability and accepting the shipment “as-is”.
TRANSIT TIMES
Carrier transit times are not guarantee. Bodyguard has no control over weather or delays in transit, so please consult the carrier website linked above for all transit and delivery date information.
CHANGE IN TRACKING NUMBERS
Please note, in some cases or remote areas your shipment will be passed to a partner carrier to make the final delivery to your area. For example, your shipment might originate with SAIA Freight but might later be passed to a partner carrier if SAIA does not deliver to your area directly, especially if you are in a remote area. If the shipment involves a partner, the tracking number will often change during transit, so please contact the carrier by phone to obtain the new tracking number or specific delivery information.
INTERNATIONAL FEES & TARIFFS
When shipping internationally, you'll need to pay tariffs to get the product across the border (from the United States). Receiving customers are responsible for these additional tariff, which vary daily based on international trade relations. Tariffs vary based on the product, and as of March 14, 2025 replacement bumpers are exempt from the additional fees, but that could change at any time. Fees are calculated based on the ship date, and these fees can grossly vary in cost. If you have questions about international shipping fees, please contact us by phone or email to inquire before making a purchase.
SMALL PACKAGE OVERVIEW
Parcel shipments will be sent via UPS or USPS.
Bodyguard is not responsible for any missing boxes that show "delivered" via the carrier's website. In the event a box is missing, the customer is responsible for filing a loss claim with the carrier directly.
All packages must be inspected at time of delivery. Customer is responsible for notifying Bodyguard of any missing items within 5 calendar days of the delivery date.
SHIPMENT NOTIFICATIONS
If provided us an email address at the time of order you will receive a Shipment Notification email once your order is passed to the carrier. Please refer to the carrier’s website for tracking or transit information. If you need specific information regarding delivery date or time, we suggest calling the carrier directly for the most accurate information, but of course we are always here to help if you need us.
SHIPPING DISCLAIMER
Bodyguard is not responsible for lost or misplaced shipments, including both direct and 3rd party shipments, where carrier provides proof of delivery. This includes both small package and freight shipments. If carrier shows item delivered and customer claims to not have received the item, it is the responsibility of the customer to file a claim directly with carrier. Under no circumstances will Bodyguard be liable for lost or misplaced shipments that carrier shows to have delivered.
SPECIAL SERVICES
The customer is responsible for all special services such as: lift gate, inside delivery, residential delivery, farm delivery, call before delivery, storage fees, change of shipping location, etc.
Transit times are not guaranteed unless you specify and pay for “Guaranteed” service when you order. Of course we want your item to arrive as quick as possible, but please understand Bodyguard has no control over weather and delays in transit; please consult freight carrier about delays in transit and transit times.
QUESTIONS?
For questions about our freight policy please contact us by email: shipping@bodyguardbumpers.com
Last updated 5-4-2025