Please know that our company takes great pride and care with our packaging and all items leave our facility in perfect condition. Very rarely does freight damage occur, but as a buyer you should be aware of standard freight industry practices for your protection. We recognize other parties, including co-workers or front desk receptionists, might sign for your shipment so please make them aware of these policies as well.
All products leaving our dock are packaged for protection and shipped on custom made, over-sized pallets. Packaging includes multiple layers of stretch wrap, cardboard, foam wrapping, foam absorber pads, and outer cardboard wrapping. Due to the size and weight of most items we almost always ship via 18-wheeler. We use several top-rated national freight carriers, and typically try to arrange the lowest priced freight available, passing our volume discount on to you to save you money.
If provided us an email address at the time of order you will receive a Shipment Notification email once your order leaves our dock. This email contains important information such as carrier, tracking number, terminal phone number, and delivery/due date. Please refer to the carrier’s website for tracking or transit information—we would be glad to help you with tracking, but like you, we too will only know as much as the carrier website shows us. If you need specific information regarding delivery date or time, we suggest calling the carrier direct, but of course we are always here to help if you need us.
DELIVERY & INSPECTION
We do not recommend blindly signing for a shipment without first inspecting it. As a Buyer and Consignee of the shipment, you have every right to a full inspection with the driver present. Please take 5-10 minutes to inspect the shipment with the driver still present—do not let the driver leave until you have proper documentation!
Before signing a receipt, please make sure the driver has completed ALL boxes regarding condition of shipment upon arrival. (I.e.: “damaged” or “good” should be checked by the driver BEFORE you sign for the item.)
If you, or anyone else, signs for this shipment in “good” condition you are releasing the freight carrier from all liability and any damages become your responsibility.
FREIGHT DAMAGE OR LOSS
All loss or damage must be reported through Bodyguard's Freight Claim Form (below) within 5 calendar days of delivery date.
- Please immediately refuse the shipment and notate “damage” on the delivery receipt. DO NOT KEEP THE SHIPMENT!
- Take photos to document the damage.
- Contact Bodyguard so we are aware of the refusal. The shipment will automatically be returned to Bodyguard for repair or replacement. You will not incur any additional shipping or expenses for the repair/replacement or shipping.
Please note, in some cases or remote areas your shipment will be passed to a partner carrier to make the final delivery to your area. For example, your shipment might originate with FedEx Freight but might later be passed to a partner carrier if FedEx does not deliver to your area directly, especially if you are in a remote area. If the shipment involves a partner, the tracking number will often times change during transit, so please contact the carrier by phone to obtain that specific information.
Bodyguard is not responsible for lost or misplaced shipments, including both direct and 3rd party shipments, where carrier provides proof of delivery. This includes both small package and freight shipments. If carrier shows item delivered and customer claims to not have received the item, it is the responsibility of the customer to file a claim directly with carrier. Under no circumstances will Bodyguard be liable for lost or misplaced shipments that carrier shows to have delivered.
The customer is responsible for all special services such as: lift gate, inside delivery, residential delivery, farm delivery, call before delivery, storage fees, change of shipping location, etc.
Transit times are not guaranteed unless you specify and pay for “Guaranteed” service when you order. Of course we want your item to arrive as quick as possible, but please understand Bodyguard has no control over weather and delays in transit; please consult freight carrier about delays in transit and transit times.
For questions about our freight policy please contact us by email: firstname.lastname@example.org
Last updated 09-07-2023